Shipping policy
Welcome to Zifaa. We are committed to delivering your orders safely and as quickly as possible. Please read our shipping policy carefully before placing an order.
Order Processing
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All orders are processed and shipped within 7 working days from the date of order confirmation.
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Orders are processed only on working days (excluding Sundays and public holidays).
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Once your order is shipped, you will receive a confirmation email or message containing your tracking details.
Estimated Delivery Time
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Estimated delivery time is 7–15 working days depending on your location and courier partner availability.
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Delivery times may vary due to external factors such as weather conditions, logistics delays, public holidays, or remote delivery locations.
Shipping Charges
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Shipping charges, if applicable, will be displayed during checkout before payment confirmation.
Tracking Your Order
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After dispatch, customers can track their shipment using the tracking information provided in the shipping confirmation email/message.
Delivery Delays
While we strive to deliver all orders on time, occasional delays may occur due to unforeseen circumstances beyond our control. We appreciate your patience and understanding in such situations.
Incorrect Address
Please ensure that the shipping address and contact details provided are accurate. We are not responsible for delivery issues caused by incorrect or incomplete address information.
Contact Us
If you have any questions regarding shipping or your order status, please contact our customer support team through Zifaa Support.